Frequently Asked Questions (FAQ)
đ Orders & Shipping
Q: How long does processing take before my order ships?
A: We process orders within 1-2 business days (excluding weekends/holidays).
Q: What shipping options do you offer?
A:
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Free Standard Shipping (US only, delivery time varies).
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FedEx Expedited Shipping: $15 (faster delivery, tracking included).
Q: Do you ship internationally?
A: Currently, we only ship within the USA.
đ Returns & Exchanges
Q: Whatâs your return policy?
A: We accept returns within 30 days of delivery. Items must be unused and in original packaging.
Q: Is return shipping free?
A: Yes! We provide free return shipping labels â no restocking fees.
Q: How long do refunds take?
A: Refunds are processed within 3-5 business days after we receive your return.
𧢠Product Details
Q: Are your caps brand new?
A: Absolutely! Every cap is 100% new, never worn, and carefully inspected before shipping.
Q: Do you offer size guides for your caps?
A: Yes! Check the product description for sizing details. If unsure, email us at ormcneo@gmail.com for help.
đŹ Contact & Support
Q: How can I reach customer service?
A: Contact us via:
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Email: ormcneo@gmail.com (fastest response).
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Phone: +1 (406) 351-5492 (US only, business hours).
Q: Where is your company located?
A: Our address is:
405 W. Greenlawn Ave. #G11 #2485, Lansing, MI 48910, USA.
Still have questions?
Reach out â weâre happy to help! đ